Coffee Libre

Eligible for Returns and Exchanges 
 - You can request a return or exchange within seven days of receiving the product.

   Items will be eligible for exchange or return if they were defective, damaged, or different from what was displayed/advertised.

 - Products other than food can be returned if the packaging and product are unopened and there is no damage.

   However, customers shall be responsible for round-trip shopping costs for returns that are not attributable to the seller.

 Ineligible for Returns and Exchanges 

  Especially for food products such as coffee beans and drip bags,there is no refund obligation if one or more of the provisions below apply.
   1) If the product is lost or damaged due to the customer’s negligence.
   2) If it is not possible to resell the product due to the packaging being opened or damaged.
   3) If the value of the product has significantly decreased due to the customer’s use or partial consumption.

 (For more information, please use the Customer Satisfaction Center’s 1:1 inquiry board.)
 

※ The customer shall be responsible for costs related to returning the product if said customer requests a return or exchange due to a simple change of mind.

Refunds

If a customer requests a refund, the “shopping mall” shall refund the payment amount within three business days after confirming that the product has been returned. 

The credit card authorization will be canceled to ensure the customer does not get charged. 

(Please note that you may be charged according to the date of the credit card payment. Your credit card company will process the refund on the following month’s statement.)